development of a new pro-rata warranty policy for estimating costs

نویسندگان

مهدی نصراللهی

دانشجوی دکتری مدیریت تحقیق در عملیات، دانشگاه تهران، تهران، ایران عزت ا... اصغری زاده

دانشیار دانشکدۀ مدیریت دانشگاه تهران تهران، ایران احمد جعفر نژاد

استاد دانشکدۀ مدیریت دانشگاه تهران تهران، ایران محمد علی صنیعی منفرد

دانشیار دانشگاه الزهرا، تهران، ایران

چکیده

in today’s fiercely competitive products market, product warranty has started playing an important role. currently, a large number of products are being sold with warranty policies in the form of free replacement warranty, pro-rata warranty, and combined warranty policies. pro-rata warranties are relatively a complex concept. the modeling of failures during the warranty period and the costs for such policies are complex since the rectification costs are random variables and inflation and deflation rates affect on these costs. this paper focuses on developing a new pro-rata warranty policy and models for predicting failures and estimating costs for this policy.

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